Reviews

Hi Ginger, Your technician Robert stopped by resolved the issue with my Nest thermostat related a defective part it appears. We’re all set and up and running again.

I also wanted to take a minute to recognize Ed & Gabrielle (I believe) for the straight-forward, honest and professional installation they performed. They arrived on time, they handled everything that was needed, provided advice and guidance and seemed to get the job done without any drama. I received several quotes from other companies and individuals (some less expensive), but decided to engage with Cranbury Comfort as your team presented themselves in the most professional way that was no-nonsense, focused on solving my needs over hitting numbers and maximizing ‘perceived’ value. I’m very satisfied with the results and happy with the choice. I’ll gladly pass along your name / number to anyone in the neighborhood who is looking to replace their HVAC and am so grateful Dave Adolf recommended you to me. Please share my feedback with the team, and let them know how important it is to continue performing like they have. It’s noticed and it matters. – John G., May 2025

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“Have been using Cranbury Comfort for quite a few years now. I never really thought about a service contract but once I saw how inexpensive it was, I opted for the twice a year service. Over time I got to know the staff and felt more comfortable with their work. My 27 year old HVAC was still working but totally inefficient and really needed an upgrade so they came out and put in new heating and cooling system which is night and day over what I had. I had one small issue with the outdoor unit and that was quickly resolved under warranty.

I noticed that my air circulcation wasnt as good as I thought it should be and noticing how the ducts were installed back in the 70’s, I could see why. Ginger quoted me the work to have the duct joints screwed together tight and sealed all around. New hangers were put up to support the sagging ducts and a new return was put in to pull more in from the 2nd floor. That return had no air pull whatsoever. Now, everything is as it should have been 50 years ago.

Dave and Rob did an outstanding job working together to get it all done in one day. Quality work, all cleaned up and great people to watch and learn as well as have a nice conversation rather than some who dont ever say a word to you…

No complaints all these years and I dont expect any as long as I use them.” – Ed V., September 2024

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“We have come to rely on Cranbury Comfort Systems for all of our HVAC needs due to their responsiveness, expert technicians, professional, friendly staff, and competitive pricing. Just this week during a heatwave, the power went out for several hours in our area and when it finally came back on, our air conditioner did not work despite turning it off and doing a restart. We called Cranbury Comfort and they had a technician at our house within an hour. The good news is that he found the problem, fixed it, and now our house is cool. House! We just love these guys!!!” – Chri P., July 2024

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“Amazing job installing new AC unit and a new furnace. Very caring professional and trustworthy. I couldn’t be happier! They arrived on time as promised, and all communications with the office were courteous and kind! Highly recommend!” – Yi S., July 2024

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“Our air conditioning was leaking all over our basement during the recent heat wave. I had to turn the AC off due to the water near the wires. I have a 6 month old and three year old at home and was worried about how hot the house was getting for them. Cranbury Comfort had someone over quickly, diagnosed the problem, and had us up and running. Everything was explained and I was shown the issues which I appreciated so I knew what to look for in the future. Thanks to Cranbury Comfort and Robert!” – Christine D., June 2024

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“Great service for an affordable rate! The technician determined the issue and was able to fix it the same day for an affordable price. We appreciated his openness and honesty throughout the process.” – Cait S., June 2024

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“Hi Ginger….not often customers get a nice thank you note, but it is appreciated. We also appreciate the fine service from you and ‘ the boyyzz.’ There were some manufacturing snafus, but you jumped right on it and Ryan was his usual unflappable, ‘I got this.’ We have had a couple of warm…hot days and the AC has performed wonderfully. We have not had to lower the thermostat below 75 degrees yet…in fact, we haven’t touched it at all so far. Last month’s electric bill was only $126….pretty good for mid Spring. Also very quiet operating both inside and outside. Again, thanks Ginger and give my thanks to Ryan and his associate.” – Dave and Eileen S., May 2024

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“My elderly mother’s heater went out on a recent cold Sunday evening in February – house temp went down to 53 degrees. I called and left word with the weekend answering service describing the urgency of the matter. Clearly the answering service followed through with conveying the message because the following morning I received a call from the office stating that a technician would be out within the next 2 hours. He promptly repaired the problem and mom was toasty warm once again. Cranbury Comfort has been our go to for all our HVAC problems over the years. They have always been accommodating, honest, and prompt in their response and service. I am always able to speak to an actual person from the office itself, not from across the ocean! How novel and refreshing these days!! Ginger, who has been there for years, is a pleasure to deal with. She treats you with care and goes out of her way to explain things and schedule your service in a timely fashion. Highly recommend Cranbury Comfort…from a satisfied local Cranbury resident.” – Valerie B., March 2024, Google Review

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“We contracted with Cranbury Comfort to replace our aging AC system with a more modern Heat Pump system. Despite facing numerous challenges during the installation Ginger managed to pull out all the stops and complete the installation at the quoted price. Fantastic support from her and the team; they stand behind their product and service in a way that is not often seen these days. Well done!” – Vincent C., December 2023, Google Review

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“Our HVAC system was broken and needed to be replaced since it was very very old along with flex ducts (heat pump almost 25 year and air handler 35 years). We approached Cranbury Comfort System and they installed Trane HVAC system in one day. Also replaced all flex ducts. They have done a wonderful job and completed in time as scheduled. Very professional, polite and quick responses to all our questions!! Thank you so much Cranbury Comfort Systems!” – Aniruddha P., September 2023, Google Review

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“I have used Cranbury Comfort Systems for some time now but have never needed them as much as I do now. We had a flood in our house with extensive water damage and we were left without A/C during summer’s hottest days with a daughter with asthma. Not only did Ginger act quickly but she was responsive and kind while making sure things were ordered and rushed and then fit us into their busy schedule to get our HVAC running and our flexes all drained of water. It was a massive job and Ryan and John (Robert too) all worked non-stop to get us up and running again. I am forever grateful. You were there for us at this difficult time and we can not thank you enough!” – Susan B., August 2023, Google Review

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“We were having issues with our AC and need a new unit fast. CCS is getting our new system installed in only a few days from when the issue was diagnosed. Ginger worked her magic and got us on the schedule quickly and we will be cool again this weekend. Thank you CCS as always for your quick service and always coming through for us. Cranbury Comfort has been our go to since I owned my first home in East Windsor almost 30 years ago and over the years you have never failed to come through and keep us up and running. I truly appreciate you!” – Tom C., August 2023, Yelp Review

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“We bought a big A/C system from another company, and then complained for two years that it did not work right. That company’s repair people “found nothing wrong” and told us we should not expect the temperature in the house to go below 79 degrees when it was 85 outside. We asked Cranbury Comfort’s experts to examine our system. They found what the other company had missed: many leaks in the pre-existing ductwork leading the air away from the A/C machine in the attic. I feel that their careful vent analyses, modifications, and duct repairs made a big difference!” – Tobias R., July 2023, Google Review

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“I have been using Cranbury Comfort, for both my business in Princeton and my home for many years. They are responsive and professional . I am very pleased with their service. I highly recommend this company.” – Sebastiani Fencing Academy, July 2023, Google Review

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“Happy with the service. Technician and office staff were very professional.” – Lynne O., April 2023, Google Review

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“We have been working with Cranbury Comfort Systems for more than 25 years. They have always been responsive, timely, professional, and competitively priced. They are the only ones we call!” – Kevin S., April 2023, Google Review

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“I had a factory recall for an AC unit and Ed, from CCS, took care of the issue. What was important to know is; we had 2 other companies come out to look at the job and both wanted to upcharge me between $100 to $500 – for a factory recall. Ginger called me and said they would be out and take care of the recall at no charge to me. Because CCS came out when they said they would – did not try to squeeze me for more money it shows they have Integrity and Honesty. Integrity and Honesty are rare traits in todays world. When I have an issue with my HVAC – I will be calling them. Thank you, Ray” – February 2023, Google Review

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“It’s Xmas Eve and the heater is not working. I frantically call places at 3:30 am trying to find someone who can help. No one is able to guarantee when someone will help or when I would even get a call back! I get it, it’s Xmas but it was cold and these places advertise that they can help 24/7!! At 6 am this kind soul, Mark, from South Jersey calls and we talk about the issue. He arrived at my house and helped solved the heater issues! Very nice and professional! I was very pleased with this company. 100% recommend!” – Jennyfer C., December 2022, Google Review

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“I had a broken fan motor and module that needed to be replaced. My local HVAC company could not locate the part. I reached out to Ginger and she was able to get the part within 24 hours and have someone install it the next day. Ginger’s team is very responsive, efficient and knowledgeable. A+++++ organization. Highly recommend.”  – James D., October 2022, Google Review

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“I’ve been using Cranbury Comfort systems for 22 years in multiple homes. Ginger is amazing to work with – very responsive and professional. The whole tech team is highly skilled. I just had my entire HVAC system replaced – the work was done so quickly and efficiently. Kudos to Mark for the “bandaid” he put on my dying a/c unit in July which kept it running the rest of the summer. And thank you Jerry and team for your installation today – the house was left spotless. Another yearly maintenance contract will be signed.” – Ilene C., September 2022, Google Review

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“Hands down… this is the most professional and reasonable company around the tri-state area. It honestly puts others to shame. Of course during peak season, we accidentally cut the freon line on our ac unit, hedge trimming. After calling around most businesses did not even want to get involved or were too busy. Some were asking the price for a new unit just to repair it. We were able to get a family friend to do the repair on the ac line. Thankfully CCS was willing to come test the system for leaks first. After everything checked out. They were able vacuum the lines out and fill the system. It was relatively quick, yet the technician was very thorough. We will not use anyone else for our service, repair needs. They even waived the diagnostic fees and only charged us for the pressure test and fill. I will not recommend anyone else. Give them a call today for no hassle, no haggle service. Quick service, happy employees and great business ethics.” – Curtis D., September 2022, Google Review

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“Cranbury Comfort tech, Edward, did A/C service on 8/22/22. He arrived on time and was very professional and courteous. Checked out the system and explained that it was in good shape and should probably last a good while. Further, on his own initiative, he noted that the condenser was out of level and went ahead and leveled it out. He explained the procedure he used and said that it should run better now with less stress on the system. I would note that I had asked other techs about this and had been told that I could level it if I wanted but never advised that it should be done nor offered to do it. In my opinion, Edward went above and beyond in servicing our unit. He is to be commended for excellent work and I will certainly recommend him and Cranbury Comfort to others!” – Jerry, August 2022, Google Review

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“On 8/2/22 We had our condenser, evaporator coil and furnace repalced by CC. The installers with Cranbury Comfort were prompt, professional, and courteous. Their work was done expeditiously and with precision. We are extremely pleased with the entire CC team. Special thanks to the office manager/Ginger for arranging everything!!!!!!!” – MC, August 2022, Google Review

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“Called Cranbury Comfort Systems when I had a mishap with refrigerant line. Ginger called me back almost immediately, gave me a very accurate estimate over the phone and got Gabe out to my house the next morning. Gabe was great. Spent several hours problem solving and getting the A/C up and working perfectly. Would definitely use them again. Highest praises for GInger and her team.” – Mindy S., July 2022, Google Review

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“On May 27 had HVAC installed in Barnegat. Used this company prior to our other home at Forked River. Jerry, Ryan and Gabe were fabulous, courteous, professional workers. Ginger you are a true gem. I would highly recommend this company to anyone. Thank you from Barnegat.” – Pat & Lisa, June 2022, Google Review

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“I am thrilled to have a maintenance contract with Cranbury Comfort Systems. Ginger the office person is a doll. Mark and Jerry are awesome. The customer service is excellent! Twice I was helped by both Mark and Jerry and was not charged either time, when I easily could have been. I love their honesty and integrity and great work ethic and service. I had become dissatisfied with the previous company we had been working with for years after a decline in their customer service. I am beyond delighted knowing that CCS has our back for our AC and heating needs!! Thank you so much!!!” – Fran A., May 2022, Google Review

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“I am pleased to be able to write this note of commendation regarding a technician whose name is Gabe. Gabe visited my home on 5/24/2022 ( I am a new customer). This gentleman is extraordinary. He is courteous, pleasant, polite, agreeable, competent and accommodating. His patience with my many questions is remarkable. I have no second thoughts about recommending your company to others. Gabe is a wonderful ambassador for your company.

Additionally, I have always had a positive experience with Ginger and Debbie, again multiple telephone calls to them and both always patient, informative, extremely accommodating. Again, my first encounter with Cranbury Comfort Systems was refreshing and positive. Thank you.” – Barbara F., May 2022

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“After the storm where there were tornadoes we lost power several times in a short period. This knocked out our AC. I couldn’t restart it. I called Cranbury Comfort around 8 pm and Ginger answered the phone. She had a potential solution that she walked me thru over the phone. It worked. We got AC back and saved a service call. TY Ginger.” – Don R., September 2021, Google Review

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“Called CCS in an emergency because my air conditioner died. Ginger the receptionist was amazing!!! Got me an appointment in 1 day and even came early to help me because my townhouse was over 80 degrees!!! Amazing service and excellent experience!!! Highly recommend them!!! Thank you Ginger!!!” – Ann R., August 2021, Google Review

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“Very professional, efficient and organized! We really were grateful that they came out quickly to repair our furnace during the winter! The people who came to work on the furnace were polite and friendly. Thank you to them for their help!” – Jessica W., August 2021, Yelp Review

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“Cranbury Comforts is truly an exemplary team. They know what they are doing, they have the team in place to support in doing a good job (and, ensure quality assurance), and they have integrity and kindness. I will admit I made a big mistake and had another HVAC company install our A/C, and then Cranbury Comforts came and fixed everything. I will be working with them moving forward and recommending them to all of our neighbors.” – Krishan P., July 2021, Google Review

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“I would, without, reservation, recommend this business to anyone who’s looking for an air conditioner replacement. Ginger, the principal in this business, was a total pleasure to deal with. She explained all details in a clear and easy to understand manner and was incredibly patient in answering questions. A very competent and nice person. The crew who did our work didn’t disappoint either. We had Jerry and Gabriel at our home. These guys were perfectionists and very friendly. They worked in such a fastidious manner that there was absolutely no clean up after they left. I have to say that pricing was fair and dealing with this company is a pleasure. The unit they put in is working perfectly and the crew explained everything as the work progressed.” – Paul B., June 2021, Google Review

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“Ginger, thank you for all your efforts on my behalf.  I really appreciate you not just making me buy an entire air conditioner and taking the extra effort to get the part.  Support women in business is important to me and I appreciate your leadership on this, as well as Ryan’s efforts.  You can know that I will always be recommending to friends in the community that they should use your service.  I appreciate everything!” – Susan T., June 2021

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“I have called this company several times to fix my heat and now my air conditioning, great service and quick response over the years.” – Clayton L., June 2021, Google Review

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“They have been servicing my HVAC system for 20 years! Always on time, Always professional. Always courteous. Always priced fairly. This includes the owner, the office staff, and every technician that has ever walked through my door. Do yourself a favor and use Cranbury Comfort….they truly live up to their name!!” – Jeffrey G., June 2021, Home Advisor Review

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“Ryan was great, was on time, and extremely responsive. Great job, definitely recommend this business.” – Sandhya K., May 2021, Google Review

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“I worked for Cranbury Comfort System many years ago. They are a family-run business and truly care for the customers they serve.” – Gary S., May 2021, Google Review

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“Had a full HVAC system installed and couldn’t be more pleased. Ginger is the owner and is the one who answers the phone when you call. If you have a problem or emergency, she answers the phone and sees that your needs are met. You don’t have to go through a long series of options to talk to a person. The installers were professional, careful, and clean, and did a very thorough job. The Trane unit has worked flawlessly and has kept the house at a stable, comfortable temperature through a cold winter while lowering our gas bill. There are bigger companies out there. but Cranbury Comfort Systems is locally owned and community-based and does a first-rate job. I would use them in a heartbeat and recommend them without reservation.” – David M., February 2021, Google Review

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“I would highly recommend this company! Ginger was a great help in helping me understand the quotes and what we needed. Ginger was always quick to respond and was very patient. On the installation day, we were pleased with the way the crew installed and cleaned up after the installation. If we hadn’t let them in for the work, we would never have known work was being done. We would definitely use their services again and are so happy that we selected this company for our new HVAC systems.” – Julie H., December 2020, Google Review

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“Excellent company! They replaced our heat pump and it works great. They are VERY RELIABLE and took care of everything in a timely manner. Would definitely recommend.” – Patricia D., November 2020, HomeAdvisor Review

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“We had a great experience with Cranbury Comfort Systems from Mark’s visit to scope and prepare his estimate, to Ginger answering all our questions and providing the best pricing options to meet our needs. Installation of two replacement HVAC systems was then performed efficiently and professionally by Jerry, Cody, and Eric. Their workmanship was excellent and they were very responsive to our questions and requests. We highly recommend this company, also their partner Conley Electric who did a great job on our electrical needs!” – Neil G., November 2020, Google Review

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“Very pleased with the process from start to finish for furnace installation. We had the best experience. Everyone associated with the CCS Company are professionals.” – Deb T., November 2020, Google Review

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“Ginger and her team at Cranbury Comfort Systems were amazing and incredibly helpful. We hired a “contractor” to complete an AC install and the guy disappeared with our money! People, seriously do your research and vet any contractor you hire, it’s important to check licenses with the licensing board.

We learned a very expensive lesson but Ginger and her team at Cranbury Comfort were there to pick up the pieces, we couldn’t be happier! They were sympathetic, trustworthy, and knowledgeable. They came on time, were very professional, and communicated effectively.

You’re in safe hands with Cranbury Comfort! Also, a special shout out to Mark who saw a story about our first “contractor” on ABC6 News Troubleshooters. I thank you for that information and so do the detectives in two NJ counties.”  – Phylicia J., October 2020, Google Review

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“They are the best in terms of Customer Care and Maintenance Service.” – Francis P., September 2020, Google Review

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“This local company installed a new heat and ac system at our business recently. We had an excellent experience with Cranbury Comfort Systems and would use them again and also recommend them to others.” – Amy G., September 2020, Google Review

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“Cranbury Comfort has consistently provided an excellent customer experience for me. A well designed and skillfully installed AC system along with knowledgeable and personable service personnel have made my years as a customer a most pleasant one. Ginger always has answers to my questions. Most recently, during Isaias, her knowledge of her product (Trane) and her accessibility after hours turned my nightmare into a learning experience for me and an AC problem skillfully solved. Having lost cooling due to a compressor lock-out caused by insufficient gas to my generator, the house was 81 degrees and the error light was on. Rather than doing an emergency, late-night service call, the technician on-call contacted Ginger who immediately knew the code and how to correct the problem. The technician then guided me through the steps to correct the problem, staying with me until my AC was restored. As a result, rather than having an emergency service call bill, I had a cool, comfortable house, a pleasant evening, and a good night’s rest. Thanks again, Ginger, for being there for me, having the answers, and providing service with excellence.” – Judith J., August 2020, Google Review

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“Great company. Great staff members. In hot summer during busy days, they still managed to find time slots to help us, got my AC back on before the hot weekend hit, and saved my baby girl from the horrible incoming heat. Great work at a great price, while I was willing to pay double or triple price to get the AC restored. Most importantly, this is the company who cares about their customers with warm heart. I am 100% staying with them and give strong recommendation.” – Bo Z., July 2020, Google Review

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“Cranbury Comfort is great! We have them service our Trane heat pumps and their technicians are very professional, thorough, and competent. Plus, when we had an unusual problem with a clogged dryer vent they came out on a Saturday and fixed it! A very get-it-done attitude.” – Rick E., June 2020, Yelp Review

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“We cannot thank you enough, Ralph, from Cranbury Comfort Systems!! It was the most humid sticky uncomfortable night that our air conditioning unit ceased. We called the emergency line and had Ralph come out at almost 11 pm. He fixed the problem in no time and had us up and going. We will continue using Cranbury Comfort for our future HVAC issues. Thank you again, Ralph, you are wonderful!!!” –  Heather C., June 2020, Yelp Review

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“Very thankful for the gentlemen that came out to my home to replace the air condition unit. They were both VERY professional & got the job done quickly & thoroughly. I was very hesitant about contacting your business as I had 3 others come out & failed but I’m glad that I did. Kudos to Ginger as well for being VERY knowledgeable & patient as my husband & I asked many questions & she answered all of them!” – Tee L., June 2020

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“Very good company, old school morals. They do a great job at a great price. The heating system they replaced, in Aug. 2019, works great, as a Trane system should. The very knowable gentlemen that put my system in, did a great job. If you need heating or air, come to them. You will be happy you did. Fair price, as well. 5-star is too low, I give their service an eleven.” ~ John W., February 2020, Google Review

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“High-quality customer service. The replacement of my new furnace went smoothly, they walked me through the process, and worked thoroughly. Ginger, Eric, Jerry, Ryan, Rafi, and the emergency team are awesome people. They​ definitely made my family and I feel at ease!” ~ Adg444, December 2019, Google Review

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“OK, OK, OK!!!! The owner of this company deserves kudos many times over. She took the time to go over the SEER rating of the ac unit I purchased from another company to check for accuracy. SHE KNEW I HAD ALREADY PURCHASED THE UNIT AND GAVE ME her (accurate!) expertise for free. This is above and beyond and extremely rare, and her company deserves your business.” ~ Bientay 1, November 2019, Google Review

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“Ginger, Jerry and the team did an AMAZING JOB! We got a brand new energy-efficient Trane HVAC and their work was impeccable! Jerry is a true perfectionist! I am so happy we found them and highly recommend their services!” ~ Danielle D., November 2019, Google Review

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“Hi: I was your 2 PM appointment on 10/11/2019. In summary: for as long as I live in the area, I don’t see why I should call anyone else for my AC and heating needs. Details: the technicians (Ralph and his partner) were honest, patient, and informative. They told me what needed to be done or not needed. What I had done wrong or right. They diagnosed and fixed the problem efficiently and inexpensively. When another problem developed, they also took care of it and informed me of options. You were my second call. I am glad I called you. My first call was a waste of my money and time.” ~ Eric C., October 2019, Google Review

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“We are very satisfied from the point of view of 1) customer service (i.e. responsiveness), 2) Installation whereby the installers were very professional when performing exceptional work with great craftsmanship, and 3) the system works perfectly as promised. I recommend Cranbury Comfort Systems very highly.” ~ Enzo P., August 2019,  Google Review

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“Highly recommended. Showed up on time, worked hard to successfully complete job (AC/furnace install) in one day. Paid attention to many small details to ensure a clean and tidy job. They left only after every aspect of the operation tested OK.” ~ Marc H., August 2019, Google Review

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“This is our second time using Cranbury Comfort. We had a furnace replaced earlier this year and now an air conditioning unit part. They are quick to respond even after business hours. All technicians are extremely personable and knowledgeable. We will not use anyone else for our heating and air needs.” – Tom K., August 2019, Google Review

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Review by Vasudevan

“Very Professional and clean work from both Eric and Jeffrey. Thank you very much for your efficient work and coordination. Will definitely recommend to any friends if they are looking to replace their HVAC units.”

“Had this company install a new AC/furnace for me recently. Each technician was very professional and friendly. Ginger is the best and easy to work with. She was with me through each step before, during, and after. Great company.” ~ Charlotte S., Google Review, May 2019